I could write several books about what I don’t know, or I could simply say I don’t know what I don’t know and leave it at that. One of the things I don’t know for sure is why my newsletter appears and prints out differently in many of the printers of its readers. It looks great when we lay it out on my computer. All the columns are matching up, it’s easy to read, even for me who doesn’t have the strongest eyes in the world.

There should be a line below the title and before the copy begins that says if you are having trouble reading this click here. Clicking on it, I have been told, should reformat the newsletter so if “fits” your email provider’s formatting requirements.

Others have told me when they open their email and it is my newsletter, it doesn’t look nor does it print like it did/does on my computer. It is a mystery to me why this happens. When I asked the folks who run my expensive, but greatly needed and well-maintained email service (Constant Contact) they tell me each computer, email provider, each printer formats things the way it wants to, not necessarily the way I did.

Some readers have told me they print out the issue and use it in their group meetings, or give it to others. One person just told me it took her computer 30 pages to print it out. Even I am not that long winded! Something in the hard/software decided to print out each of the columns separately. Why? Neither of us seems to know. Like dementia probably of the Alzheimer’s type, if we don’t first know exactly what, why and how the error is caused, it’s impossible to imagine and research what, why and how to fix it. We just guess based upon our ignorance.

I am sorry that it happens to some, but I just do not know what to do about it.

Richard